Privacy Policy

MINI London Privacy Policy
Updated December, 2019
Your privacy is important to MINI London (referred to as “we” or “us” in this policy) and the purpose of this policy is to tell you what personal information we collect about you, how we use it, whether we disclose it to anybody else, how long we keep it, and how you can request access to your personal information or obtain more information about MINI London’s  privacy policies.
Personal Information:
Personal information means any information about you except your name, business title, business address, business email address, business telephone number or business facsimile number. It also includes your home address and telephone number if these are published in a telephone or other directory. Use of this website and/or our third-party services is at your own risk. This website may contain links to websites maintained by third parties. We do not sell, trade customer information to third parties other than as described in our Privacy Policy. MINI London may disclose certain information as follows:

• To business partners, such as third-party service providers, agents and affiliated entities in connection with the services that they perform for MINI London.
• MINI Canada Inc., our related companies, including MINI Financial Services Canada.
• Law enforcement agencies for the purposes of investigating fraud or other offences.
• Legal, financial, and other professional advisors or in connection with the sale or reorganization of all or part of its business or operations.

• by telephone – (519) 685 – 2277 ext. 315
• by facsimile – (519) 685 - 2384
• by email – vlai@minilondon.ca
• by mail – 766 Wharncliffe Road South, London, ON N6J 2N4

• Vehicle Purchase
• Vehicle Lease
• Vehicle Finance
• Vehicle Inquiry
• Purchase of extended warranties or other business office products
• Parts purchase
• Service and repair of your vehicle
• Test drive a vehicle
• Enter a ballot for a contest
• Participating in a promotion
• Filling out surveys
• Any other transactions or activities involving MINI London or associates to which you have given your personal information

1. Vehicle Sales

• your name, address, telephone number, e-mail address, facsimile number and your occupation;
• information about your driving habits (such as preferred car size, colour, type of vehicle, kilometers driven annually, etc.);
• information about your existing vehicle(s) and any trade-in;
• details of your vehicle and its service history; your driver’s license number;
• the name of your insurance company, agent, policy number and details about your coverage;
• similar information about other members of your family; your language preference;
• your date of birth and/or the date of birth of other members of your family (if necessary)
• your social insurance number;
• financial and credit information about you and/or other members of your family (specific information is set out in the application for credit forms)
• the principle amount of your loan, interest and repayment schedule
• health information if you are applying for life, health, disability or accident insurance
• the amount of any life, health, disability or accident insurance and details of that insurance

2. Online Service Appointment Booking and Parts Purchases:

• your name, address, telephone number, and e-mail address
• information about your vehicle (Make, Model, Serial Number, odometer reading, etc.);
• requested services if booking an appointment

• The option to opt-in to receive communication for the purposes described in the Disclaimer
• The option to unsubscribe from receiving electronic communication from us as described here

• Delivery of Products and Services
• Processing applications for credit in respect of a lease or financing agreement.
• Registering you for and administering warranties, extended warranties and roadside assistance.
• Notifying you of service reminders, recalls and enhancements.
• Processing sales of accessories and merchandise.
• Administering billing for leasing or financing of vehicles or other products and services; and providing you with customer support services.

• Customer Relations
• Promoting our vehicles, products and services.
• Administering promotional contests.
• Responding to requests for product and service information.
• Providing you with newsletters and other promotional news about upcoming events or special offers.
• Administering customer satisfaction surveys.
• Assessing the effectiveness of our marketing programs.
• Improving our products and services.
• Developing a better understanding of your relationship with our retailers.

• Protecting Our Business and Fulfilling Our Legal Obligations
• Collecting overdue payments from you and other debt collection matters.
• Repossessing our vehicles if you are in default.
• Securing our business and websites.
• Investigating and protecting against fraud, grey-marketing or other illegal activities.
• To comply with legal and regulatory requirements, such as reporting obligations to the Financial Transactions and Reports Analysis Centre of Canada, complying with court orders, and responding to lawful police requests.

• Interest-Based Advertising and Analytics. You can opt-out of network advertising programs that track your activities across multiple websites to deliver personalized advertising content to you. Please visit Digital Advertising Alliance of Canada Opt-Out Page: //youradchoices.ca/understanding-online-advertising, NAI Opt-Out Page //www.networkadvertising.org/managing/opt_out.asp] and the Ad Choices Opt-Out Page //www.aboutads.info/choices/
• These websites provide tools that identify member companies that have placed cookies on your browser and provides mechanisms to opt-out of those cookies. You will still receive other types of advertising from participating companies; however, it will not be based on your interests. Deleting browser cookies can remove your opt-out preferences, so you should use these tools periodically to ensure that your preferences are up-to-date.
• Cookies. If you would prefer not to accept cookies, most browsers will allow you to:
• (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it;
• (ii) disable existing cookies; or
• (iii) set your browser to automatically reject any cookies. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it. You may not disable certain types of cookies that are essential to the operation of our websites and that are considered strictly necessary cookies. For example, we use strictly necessary cookies to allow you to view appropriate elements of our websites, such as regional pricing information.

Who can I contact if I have questions about cookies or interest-based advertising?
Should you have any questions or concerns about our interest-based advertising or our privacy practices, please contact our Privacy Officer by email at vlai@minilondon.ca; by telephone at (519) 685 - 2277; or by mail at 766 Wharncliffe Road South, London, ON N6J 2N4. All submissions should be directed to the attention of the Privacy Officer